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Privacy Policy

Effective Date: March 27, 2026

At CitiWellness, a brand operated by Citidrips LLC, we are committed to protecting your privacy and handling your personal and health information with care, transparency, and in compliance with applicable laws.

Information We Collect

When you interact with our website, advertisements, forms, or services, we may collect:

  • Name, phone number, and email address

  • Appointment and inquiry details

  • Basic health information you voluntarily provide (e.g., weight loss goals, medical history relevant to treatment)

  • Website usage data (via cookies, pixels, and analytics tools)

How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule appointments

  • Provide personalized treatment recommendations and services

  • Communicate with you via phone, SMS, or email regarding appointments, follow-ups, wellness updates, and promotional offers if you have opted in

  • Improve our services, website, and marketing performance

HIPAA & Health Information

Any protected health information (PHI) you provide through our secure forms or during treatment is handled in accordance with HIPAA regulations, where applicable.


Important: Information submitted through online forms, ads, or website chat may not always be fully secure. Avoid submitting highly sensitive medical information through unsecured channels.

Advertising & Lead Forms

By submitting your information via our website or advertisements (including platforms like Facebook, Instagram or Google), you consent to be contacted by CitiWellness via phone, SMS, or email.

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We may use third-party tools (such as CRM systems, scheduling platforms, and advertising services) to collect and manage leads. These providers may process your information on our behalf in accordance with their privacy policies.

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We do not sell your personal information.

SMS & Email Communications

By submitting your phone number through our website forms, advertisements, or in-person interactions, you explicitly consent to receive SMS messages from CitiWellness (operated by Citidrips LLC). These messages may include:

  • Appointment confirmations and reminders

  • Follow-ups regarding your visits or inquiries

  • Wellness program updates

  • Promotional offers only if you have explicitly opted in to marketing communications

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Carrier Liability: Carriers are not liable for delayed or undelivered messages.

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Transactional messages (such as appointment reminders and account notifications) are sent based on your service interactions, while marketing messages require your separate opt-in consent.

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Message frequency may vary based on your interactions. Standard message and data rates may apply.

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You may opt out at any time by replying STOP to any message or contacting us directly at info@citidrips.com. For assistance, reply HELP or contact us via email or phone.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet or electronic storage method is completely secure.

Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights

You may request to access, update, or delete your personal information at any time by contacting us at:

- Email: info@citidrips.com
- Phone: +1 302-202-8938

Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:
CitiWellness (operated by Citidrips LLC)

  • Email: info@citidrips.com

  • Phone: +1 302-202-8938

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